Refund Policy

Virtual Currency (Coins)

All purchases of virtual coins are final and non-refundable. Coins are a virtual currency used to access platform features and have no cash value outside the platform.

Exceptions

We may issue refunds in the following limited circumstances:

• Duplicate charges due to a technical error
• Unauthorized use of your payment method (report within 7 days)
• Platform downtime that prevented access to purchased content

Refund requests must be submitted within 7 days of the original transaction.

How to Request a Refund

Email support@bluestripe.app with:

• Your account email
• Transaction date and amount
• Reason for the refund request

We will respond within 3–5 business days.

Chargebacks

Filing a chargeback with your bank without first contacting us may result in immediate account suspension and a ban from the platform. We encourage users to contact our support team first to resolve any payment disputes.

Creator Payouts

Payouts to creators are not refundable once processed. Creators are responsible for ensuring their payout information is correct before submitting a withdrawal request.